Returns & Exchanges

Due to the perishable nature of our sour snacks, we cannot accept returns once a package has been opened; however, we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery for a full replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product if there is damage or an incorrect item in your shipment.

• 2.
  Contact Support

  Email our SourBoys team at [email protected] with your order number and the photos attached.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a refund or a fresh replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, your refund will be processed back to your original payment method or a new tracking number will be issued for your replacement.